'Anyone having trouble with Smart Switch? It keeps searching my Samsung S7 up to 98% then gives an error message saying the phone was disconnected.'
Samsung released Galaxy S10 this year and keeps attracting users all over the world. A quiet many of Samsung users may choose Smart Switch to transfer files when switching to a new Samsung Galaxy S10+/ S10/ S10e/ S9. But sometimes, they come across Samsung Smart Switch not working. Considering the amount of Samsung users, this problem may bring large trouble. That is why we post this tutorial to fix the problem.
You can read the following text and find at least one practical way to fix the problem easily.
Part 1. Samsung Smart Switch Not Working - Common Problems & Solutions
Smart Switch is the app that moves content to your new Samsung Galaxy from your old device, whether it's an Android device or not. Skip to content Skip to accessibility help Choose another country or region to see content specific to your location.
- Download this app from Microsoft Store for Windows 10 Mobile, Windows Phone 8.1. See screenshots, read the latest customer reviews, and compare ratings for Samsung Smart Switch.
- Once you have successfully installed Smart Switch on Mac, just go through these simple steps to use its backup and restore features. Connect your Samsung phone to your system and launch the Smart Switch application on it. It will detect your smartphone and provide features like backup, restore, and sync.
#1. Compatibility
Firstly, you need to know that the Samsung Smart Switch cannot work smoothly on all Android phones and iPhones. This app requires Android 4.0 or later OS for wireless transfer. And if you were iPhone users, it only allows you to transfer limited types of files by its PC version. To use Smart Switch on PC/ Mac, you need to make sure that the device is running Android 4.3 or later/ iOS 4.2.1 or later.
#2. Stability
Many users find that it is usually crashed when transferring data. When the data you transfer is too large, or you put the source and the target devices in an improper distance, the files may be crashed and the app will transfer the data again. However, the transferred files may get corrupted on your target phone even after transferring again.
#3. Connection
If you fail to connect the target phone or computer, you need to check your network or USB cable. Please change to another network or USB cable, and put two devices closed to each other during the wireless transfer.
#4. Can Not Find Backed Up Data
It is also a common problem that you can not find your backed up data. In this case, you need to check settings or make a new backup again.
#5. Not Enough Space
Space of your phone is not enough? it is time to remove useless files and clear cache, history or cookies on your phone. What's more, you can use Smart Switch to backup data to computer or external memory, such as SD card and USB disks.
To fix Samsung Smart Switch not working, you can restart the app on both your devices or reinstall it on your phone/ computer. If it still does not work, you had better try to find alternative tools to transfer your files.
There are many Samsung Smart Switch alternatives on the market. We introduce one of the best on the following text. You can use it to transfer files from an old phone to a new one directly by clicking once.
Part 2. Samsung Smart Switch Not Working - Alternative to Samsung Smart Switch Mobile App
The Best Samsung Smart Switch Mobile App Alternative - Samsung Data Transfer
Many users would like to take the Samsung Smart Switch mobile app as the first choice to transfer files from one phone to another one directly. If the app can not work, you can use its alternative - Samsung Data Transfer to move data to another phone in batches.
Samsung Data Transfer is a professional phone transfer, supporting Android to Android, Android to iOS, iOS to Android and iOS to iOS transferring. Featured with strong compatibility, the software is friendly to almost all Android phones and many iOS devices, such as Samsung Galaxy S10+/ S10/ S10e/ S9/ Note 9/ Note 8/ A9/ A8/ LG/ Huawei/ Sony/ Xiaomi/ Motorola/ iPhone XR/ XS/ 8/ 7/ 6 and more.
Supported files on different modes
Android to Android - contacts, call logs, text messages, photos, music, documents, videos, and apps.
Android to iOS - contacts, and documents.
iOS to Android - contacts, text messages, books, music, videos, and photos.
iOS to iOS - contacts, notes, calendars, bookmarks, and books.
Why choose Samsung Data Transfer as an alternative to Samsung Smart Switch
- Great compatibility allows the program to work perfectly on iOS devices and almost all Android devices, the newest Samsung Galaxy S10+/ S10/ S10e are included. And this Smart Switch alternative is compatible with Windows PC and Mac.
- Good stability & without data loss. Under the support of professional technology, data transferring by USB cables is stable & smooth. You do not need to worry about the distance of two devices or how large the data for transfer is allowed. The files you transferred will not be corrupted on both your devices.
- Support data transferring from Android to Android, Android to iOS, iOS to Android and iOS to iOS directly.
- Transfer files within a few minutes & 3 steps. You can easily follow the on-screen prompts to transfer files fast.
- 100% clean & will not leak out your data.
Fix Samsung Smart Switch Not Working - How to Use Samsung Data Transfer to Transfer Everything in 3 Steps
We take Android to Android as an example, and you can use the other 3 modes similarly.
Step 1. Connect your phones to PC.
Launch the program on your PC, plug your source phone and target phone to computer via USB cables at the same time. You need to enable USB debugging if it prompts.
Step 2. Select files from the source device.
Please go with the on-screen prompts to make the program detect your devices. After that, you can see the interface as below. Please make sure that the source phone is on the left and the receiving phone is on the right, otherwise, click Flip to change their sides. Then, you can select the files that you want to transfer to the receiving phone and simply tick the boxes on from the middle panel.
Step 3. Start to transfer.
After selecting your wanted files, you can now click Start Copy to activate the data transfer and wait for few minutes to get the transferred files on your target phone.
Words in The End:
We simply analyze the most common reasons that lead to Samsung Smart Switch not working and give the solutions to fix the problem, including a powerful Samsung Smart Switch alternative software - Samsung Data Transfer. You can pick one to try as you need.
But as we know, Samsung Smart Switch not working is a frequent occurrence for quite some users which can not be fixed by simply restarting or reinstalling the app. And Samsung Smart Switch may not work perfectly on other Android phones as it does on Samsung phones. So we advise you to try the professional software to transfer files from your old phone to the new one. Samsung Data Transfer is a good choice. Why not have a try?
Related Articles:
What is Samsung Smart Switch? simply put, Smart switch is a data organizer for Samsung mobiles. Here’s how to transfer data from old phone to new one. Simply speaking, if you’re not using a Smart switch means you’re missing all your data from your old mobile. Most of the Samsung users are already using it for backup and restore, transfer & sync the files, secure the files, and software update. It is available for both desktop and mobile devices. The PC version is called “Smart Switch” and the mobile version is called as “Smart Switch Mobile”.
Contents
- 2 How to Download the Samsung Smart Switch for PC (Windows 10, 8, 8.1, 7, XP)
- 5 How to transfer data from old phone to new galaxy phone
- 6 Fix, If Smart Switch is Not Working then Troubleshoot Here
What are the Best Features?
In this section, you’ll get know briefly about its features. There are many tools available online but it is unique and developed by Samsung Inc. Take a quick look at its amazing works.
- No Cable: In the mobile version, USB cable is not required. Transfer the data wirelessly.
- Super Fast Connection & Transfer: One of the major features is that it is very fast in connection and transfer data faster than Bluetooth.
- Cross-Platform: It is not limited to Samsung devices and platform independent. Also makes a connection between…
- Samsung and Android
- Windows PC and Samsung
- Samsung and iOS
- Mac and Samsung
- Backup and Restore: Backup all your mobile data such as contacts, files, call list, memo, notes, messages, music, videos, all media, apps, etc. to the computer and restore them with a single click anytime.
- Data Sync: Synchronize your contacts, calendar, and other accounts easily.
- Software update: Updating the device software from mobile is far better than from PC. It will help mobile from damage and makes device healthy. In the Smart Switch PC version, you can update the device software with the latest version securely.
- No cellular data or Wi-Fi needed.
- Note: USB data cable is required in the PC version.
How to Download the Samsung Smart Switch for PC (Windows 10, 8, 8.1, 7, XP)
In this section, we will guide you how to download the Samsung Smart Switch on Windows PC. Without wasting any time let’s get into the topic. Here I’ll make steps which you need to follow.
Download and Installation:
- Download the EXE file: I strongly recommend people to download Smart Switch from the Samsung’s official website.
- Click on the Windows logo button. The download will take few seconds and wait for it.
- Once it was done. Go to the downloaded location and find the SmartSwitchPC.exe file.
- Right click on it and click on “run as administrator”.
- Click on Next button and follow the next screen steps and complete the installation part.
- In your desktop’s home, it’s shortcut will be created.
SideNote: You may face few problems while installing due to your PC doesn’t reach its requirements. Make sure to read the systems requirements and troubleshot below.
Download Samsung Smart Switch for Mac OS
Not everybody has Windows, most of us are using Mac as well. From this short module, you’re gonna download the Smart Switch for Mac computers without any problems. Due to some reason, it is not available on App store. You can download it from the developer’s website. Install it manually. Here’s the guide.
- Download the file: Visit the official page, click here.
- Click on the “MAC OS” button.
- The download will start now and wait for when it is done.
- Once completed, launch the “Finder“.
- Go to on Downloads.
- Double click on “SmartSwitchMac_setup.dmg” file.
- It pops up a window showing as both pkg and uninstaller.
- Click on “SmartSwitchMac.pkg“.
- Next, click on “continue“.
Note: Please remove the Smart Switch USB cable while installation process, if you have plugged.
- Read all the license details and proceed with the next following steps.
- Install the app.
- Once installation was done then it will ask you to Restart the Mac. Click on Restart.
- To find the app, go to Launchpad -> Smart Switch.
Let’s get into the usage of the app, see how. Following steps can make you easy to go with Smart Switch on any computer device.
How to Make a Connection and Use Smart Switch?
There is only one way make a connection, it is by wire. No wireless connection possible here. To make a connection between your mobile and PC, use the original USB cable.
- Open the Smart Switch app on PC/Mac.
- Plug the USB cable.
- Click on Allow on your mobile device. (Note: Don’t lock your phone)
- Once it got connected, you can see the Backup, Restore, Outlook Sync options. Also if your device software is not up to date, it will ask you to update right on the PC.
- Use this tools as per your requirement.
- For example, here we’ll guide you how to backup from Samsung J5 Prime.
- Click on Backup. Wait for access.
- Now, allow access from mobile. Click on Allow.
- Once backup was completed, you will get a message as “Backup has been compted”.
- Click on confirm.
- Restore them anytime you want.
Editor Note: Please do not remove the cable during the process and use the original and working cable.
How to transfer data from old phone to new galaxy phone
To transfer your content from one phone to another, there are 3 different methods to do. First, download and install the Smart Switch Mobile app on both devices.
Wirelessly
- Open the Smart Switch app on the older phone.
- Select “WIRELESS” feature.
- Next, tap on “SEND”.
- Now, open the app from the new mobile and tap on “RECEIVE”.
- Select your old phone from the list (iOS, Android, Blackberry, and Windows phone).
- It connects automatically but devices should be near.
- Now, you can possible to transfer any kind of content.
USB cable
- Tap on “USB cable”.
- Next plug-in the USB connector on the new device.
- Connect both old phone and USB connector by data cable.
- Now, open the app from old phone and select your content and send them.
PC/MC version
Samsung Smart Switch Mac App 2017
I’ve already mentioned the complete guide in the above section, please go through it.
Fix, If Smart Switch is Not Working then Troubleshoot Here
Based on our survey, we found few errors and problems. If you are in this section means you should be got some issue, right? Don’t worry, I’m here to help out of it. Not all the problems are same so confirm your problem then follow our step-by-step tutorial respectively. First, make sure to check your system compatibility and read the FAQs. Check your Mac or Windows system requirements using the below table. [Table -1]
Tip: Always use the latest version of this tool. https://internationalgreat858.weebly.com/best-uk-tax-software-mac.html. Download it from the original and trusted source.
Side-by-side configuration is incorrect
It commonly happens on the Windows devices due to missing the C++ features pack. To install this application Windows should have this framework. Solution:
1. Download and install the Microsoft Visual C++ 2008 Feature Pack. Click here?
2. Now, start to install the Smart Switch again. You’ll never get the problem.
Smart Switch Mobile keeps disconnecting
If your Smart Switch is unable to connect then following things may cause. When you make a connection between two devices wirelessly can cause this problem. Sometime connections may be poor. To resolve…
- Make a strong connection by having both devices very close to each other, approx 10cm or 4 inches.
- Open the app on both devices and make a connection from one device.
- Try wired connection using the data cable, instead of wireless.
- Tap on a transfer button on mobile from where the data is transfer from. Do not tap on both devices.
Frequently Asked Question (FAQs)
![Samsung Samsung](/uploads/1/2/6/4/126400251/108972082.gif)
Q1: What operating system does it work it on?
A: Samsung Smart Switch can run on Android, iOS, Windows, and Mac.
Samsung Smart Switch Mac App Store
Q2: Can I use it on non-Samsung devices?
A: No, you can’t use on other than Samsung.
Q3: How can I update Smart Switch?
A: It automatically updates to its latest version. Or you can manually update right from the app.
Q4: I got a space issue showing as “Content is too large for the device”, What is it?
A: The destination phone’s storage may not available and it is exceeded by memory. Q5:
What kinds of content can be transferred?
A: With Smart Switch PC/Mac version, you can transfer Call Logs, Contacts, messages, Alarms, Application library, and Calender. Also media content such as Videos, Photos, Music, Podcasts, Wallpapers, and Memos. With the mobile app, you can also transfer the content listed above including Lock screen, Documents, Settings, Albums, and Samsung health.
Q6: The app got crashed while transferring, how to fix?
A: It is due to low RAM. Local files deleted after mac software update not working. No worries. Just do this steps.
- Go Settings -> Applications -> Application Manager.
- Search for the “Smart Switch”. Tap on it.
- Tap on “FORSE STOP” and “Clear cache”.
- Re-open the app and transfer now.
Conclusion
Samsung Smart Switch Mac Download
Who doesn’t like to transfer, backup, restore the data without hassle? Samsung Smart Switch was made to keep or move our data securely between mobiles or mobile to PC/Mac. Have any queries then do comment below. We love to read from you.